Privacy Policy
AlphaVis Experiences Inc. o/a KindHavn Last updated: June 4, 2026
Introduction
KindHavn ("KindHavn," "we," "us," or "our") is operated by AlphaVis Experiences Inc., a company based in Calgary, Alberta. We provide private home care services to individuals and families across Calgary and surrounding areas.
We take the privacy of your personal information seriously — particularly because the care we provide often involves sensitive health information. This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, and the rights you have over it.
This policy is governed by Alberta's Personal Information Protection Act (PIPA). By using our website or our services, you agree to the practices described here.
Who is responsible for your information
AlphaVis Experiences Inc. o/a KindHavn is responsible for the personal information in our custody and control. If you have questions or wish to exercise your privacy rights, contact our Privacy Officer:
Privacy Officer AlphaVis Experiences Inc. o/a KindHavn Email: info@kindhavn.ca Phone: 403-860-3323
The information we collect
We collect different types of information depending on how you interact with us.
Information you provide through our website When you complete our contact form or care assessment request, we collect your name, email address, phone number, and any details you choose to share about your care needs or situation.
Health information When you become a client, or during a care assessment, we may collect health-related information necessary to plan and deliver safe, appropriate care. This may include medical history, medications, mobility and care needs, and information relevant to your care plan. We treat this information with the highest level of confidentiality and collect only what is necessary to provide our services.
Payment information When you become a client, payment is processed through Stripe, our third-party payment processor. We do not store your full payment card or bank details on our own systems — these are handled directly and securely by Stripe.
Information collected automatically When you visit our website, limited technical information may be collected through Framer Analytics, the privacy-focused analytics built into our website platform. This may include general data such as page views, approximate region, device type, and referring source. Framer Analytics is designed to be privacy-friendly and does not use invasive cross-site tracking cookies.
How we use your information
We use the information we collect to:
Respond to your enquiries and care assessment requests
Plan, coordinate, and deliver home care services
Communicate with you about your care or our services
Process payments for services provided
Send newsletters and updates, where you have agreed to receive them
Meet our legal, regulatory, and insurance obligations
Improve our website and services
We collect, use, and disclose your personal information only for purposes that a reasonable person would consider appropriate in the circumstances, and with your consent, as required by PIPA.
Consent
By providing your information through our website or in the course of receiving our services, you consent to our collecting, using, and disclosing it as described in this policy. For health information and care services, we obtain your consent through our intake and care assessment process.
You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawing consent may affect our ability to provide services to you.
When we share your information
We do not sell your personal information. We share it only in the following circumstances:
With service providers We use trusted third-party providers to operate our business. These include Framer (website hosting and analytics), Microsoft 365 (email and document management), and Stripe (payment processing). These providers may process information on our behalf and are required to protect it.
For CDHCI and funded care If you access care through the Client Directed Home Care Invoicing (CDHCI) program, we may share necessary information with Alberta Health Services and Alberta Blue Cross to administer your funded care, with your consent.
For legal reasons We may disclose information where required by law, by a court order, or by a valid request from a public authority, or where necessary to protect the safety of an individual or to meet our legal and regulatory obligations.
With your consent We may share your information for any other purpose with your consent.
Where your information is stored
Some of our service providers may store or process information on servers located outside Alberta or Canada. Where this occurs, your information may be subject to the laws of those jurisdictions. We take reasonable steps to ensure your information is handled securely and in accordance with this policy regardless of where it is processed.
How long we keep your information
We retain your personal information only as long as necessary for the purposes described in this policy, or as required to meet our legal, regulatory, insurance, and contractual obligations. Health and care records are retained in accordance with applicable Alberta requirements. When information is no longer required, we securely destroy or anonymize it.
How we protect your information
We use reasonable administrative, technical, and physical safeguards to protect your personal information against loss, theft, and unauthorized access, use, or disclosure. Access to health and client information is limited to those who need it to provide or coordinate your care. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Your rights
Under Alberta's PIPA, you have the right to:
Request access to the personal information we hold about you
Request correction of inaccurate or incomplete information
Withdraw consent, subject to legal or contractual limits
Ask questions about how your information is handled
To exercise any of these rights, contact our Privacy Officer at info@kindhavn.ca. We will respond within the timeframes required by law.
Email communications
If you sign up to receive newsletters or updates from us, you can unsubscribe at any time using the link in any email we send, or by contacting us at info@kindhavn.ca. We will not add you to marketing communications without your agreement.
Links to other websites
Our website may contain links to external sites we do not operate, such as Alberta Health Services. We are not responsible for the privacy practices of those sites and encourage you to review their policies.
Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will post the revised version on this page and update the "Last updated" date. We encourage you to review it periodically.
Contact us
For any questions, concerns, or requests regarding your privacy:
KindHavn — Privacy Officer Email: info@kindhavn.ca Phone: 403-860-3323 AlphaVis Experiences Inc. o/a KindHavn, Calgary, Alberta
If you are not satisfied with our response, you have the right to contact the Office of the Information and Privacy Commissioner of Alberta.